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Frequently Asked Questions About Candles
Q: Why isn't the candle working? A: To address this issue, follow these steps: (1) Ensure the 2C batteries are inserted correctly, with the positive and negative terminals properly aligned. (2) Slide the switch to the "on" position. (3) Remove the insulation sheet (plastic piece) from the remote control. (4) Point the remote control at the candles when using it.
Q: Why doesn't the wick of the candle move? A: The wick may be affected by static electricity. Gently rub the surface of the wick with a damp cloth or wet wipe, and it should start working again soon.
Q: How can I tell if the batteries in the candle are charged? A: There are two signs that indicate the need to replace the batteries: (1) The flame gradually dims. (2) The candle first blinks at a faster pace than usual, then becomes even dimmer, and finally, the flame goes out.
Q: How can I tell if the battery in the remote control is charged? A: Three signs suggest the need to replace the remote control battery: (1) The button function works randomly. (2) The remote control shows no response. (3) You need to get closer to the candle for it to work properly.
Q: Why doesn't the remote control work when pressed? A: To address this issue: (1) Remove the insulation sheet (plastic piece) from the remote control. (2) Ensure the positive and negative terminals are installed correctly.
Q: The timer function only works for a few days and then starts turning on and off at odd times. Why? A: The battery in the remote control may be depleted. Try replacing it with a new one, ensuring the positive and negative terminals are correctly installed.
Q: How do I change the battery in the remote control? A: We have created a video to guide customers on how to change the remote control battery.
Q: The timer function doesn't meet my expectations. What can I do? A: (1) If you press the timer button on the remote control (2/4/6/8/10/12), the candles will follow the principle of being later than the previous command. For example, if you press 4 and then unknowingly press 2, the order will follow the later command, which is 2. (2) If the timer is already active and the timer button is pressed again, the candles will start a new timer. (3) If you press the bottom switch to "On," the candles will reopen, and the timer will be canceled.
Q: Can one remote control operate multiple candles? A: Yes, it is possible to operate multiple candles with a single remote control.
Q: What is the process for programming multiple candles to work on a single timer? A: To operate multiple candles with a single remote control, simply press the button on one remote control.
FOR INDOOR USE ONLY! SAFETY: Unlike traditional wax candles, which can leave black marks on walls and ceilings, flickering flameless candles operated by battery provide ambiance without smoke, dripping wax, or the risk of causing a house fire. Battery-operated candles are much safer than traditional wax candles and can be used around small, curious children and rambunctious pets without worrying about accidental fires or toxic odors.
LONGEVITY: The LED lights of electric candles can last up to 700 hours with one set of batteries, which require 2 x C batteries (NOT INCLUDED). You won't have to worry about frequently replacing the batteries.
MONEY SAVER: Battery-powered candles can ultimately save you money in the long run, as they are reusable, and there's no need to replace them after every use, generating overall savings.
VERSATILITY: Flickering candles mimic the appearance of traditional wax candles and create a cozy and warm ambiance anywhere. A beautiful display of dancing flames allows you to decorate and illuminate indoor events, including, but not limited to, candlelit dinners or romantic settings, wedding decor, romantic dates, birthday parties, home decor, Halloween, family dinners, and holiday decorations.
CONVENIENCE: Our electric candles feature a flickering flame effect, including 2/4/6/8/10/12 hour timer, 2 brightness modes, and 3 flickering modes. The timer functions automatically to turn the candles on or off after a set period, without the hassle of moving around to every candle.
product information:
Attribute | Value | ||||
---|---|---|---|---|---|
finish_type | Matte | ||||
base_material | Wax and Plastic | ||||
product_dimensions | 3"D x 3"W x 5"H | ||||
item_weight | 8.3 ounces | ||||
lamp_type | Table Lamp | ||||
shade_color | Off White | ||||
switch_type | Toggle | ||||
style | 3 x 5 inches | ||||
brand | Softflame | ||||
color | Ivory 3"x5" | ||||
special_feature | Dimmable | ||||
light_source_type | LED | ||||
material | Wax and Plastic | ||||
room_type | Bedroom, Living Room | ||||
recommended_uses_for_product | Decoration | ||||
power_source | Battery Powered | ||||
shape | Round | ||||
controller_type | Remote Control | ||||
number_of_light_sources | 2 | ||||
connectivity_technology | IR | ||||
included_components | LED Candle, Remote Control | ||||
age_range_description | Adult | ||||
is_waterproof | False | ||||
mounting_type | Tabletop | ||||
number_of_items | 1 | ||||
lighting_method | LED | ||||
control_method | Remote | ||||
indoor_outdoor_usage | Indoor | ||||
specific_uses_for_product | Decoration | ||||
water_resistance_level | Not Water Resistant | ||||
installation_type | Tabletop | ||||
number_of_pieces | 1 | ||||
connectivity_protocol | Free control | ||||
voltage | 3 Volts | ||||
base_diameter | 3 Inches | ||||
brightness | 7 Lumen | ||||
is_cordless | Yes | ||||
upc | 767531648117 | ||||
manufacturer | SoftFlame | ||||
country_of_origin | China | ||||
item_model_number | 648117 | ||||
customer_reviews |
| ||||
best_sellers_rank | #4,741 in Tools & Home Improvement (See Top 100 in Tools & Home Improvement) #48 in Flameless Candles | ||||
finish_types | Matte | ||||
assembly_required | No | ||||
warranty_description | 90 days manufacturer. | ||||
batteries_required | Yes |
We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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